Refunds & Cancellations
Our policy in plain terms, including when a refund applies and how long it takes.
Last updated: 21 July 2026
Cancelling your subscription
This means you can never be charged unexpectedly. When your period ends, access simply stops. Your saved charts stay in your account in case you return.
If you would rather your account and data were removed entirely, email support@astroansh.com and we will delete them permanently.
Refund policy
When we refund
Every account gets one free chart per day before paying, so you can test the engine thoroughly at no cost. Because of that, and because a subscription unlocks the full engine the moment it is paid for, subscription payments are generally non-refundable.
Technical problems
We are not trying to keep money we have not earned. A refund will be given where something on our side went wrong — specifically:
- The Service was unusable for more than 48 continuous hours through our fault (refunded pro-rata for the affected days);
- You were charged more than once for the same period;
- A payment was taken but access was never granted;
- A payment was made fraudulently from your account.
When a refund does not apply
- Dissatisfaction with the content of a reading, or with a prediction not coming true. Astrology is interpretive, and this is set out in our Terms.
- Substantial use of the Service. Generating charts, reports or PDFs is delivery of the product; once a subscription has been used in earnest, the value has been received.
- Change of mind, or having found the free daily chart sufficient for your needs.
- Not using the Service, or using less of it than you expected, during a period you paid for.
- Accounts closed by us for a breach of the Terms, including sharing login details or reselling access.
Duplicate or failed payments
If money left your account but access was not granted, do not pay again. Email us with the order ID from your payment confirmation and we will either activate the subscription or refund it, usually the same working day.
If you were charged twice for the same period, the duplicate is refunded in full.
How to request a refund
- Email support@astroansh.com from the address registered on your account.
- Include your order ID (in your payment confirmation) and the date of payment.
- Tell us what went wrong, with enough detail for us to look into it.
We acknowledge refund requests within 1 working day.
How long refunds take
| Stage | Timeline |
|---|---|
| We acknowledge your request | 1 working day |
| We approve and initiate the refund | 2–3 working days |
| Money reaches your account | 5–7 working days |
Refunds are returned to the original payment method through Cashfree Payments — we cannot send them anywhere else. The final leg depends on your bank or UPI provider, so the total is usually 7–10 working days from approval.
All refunds are made in Indian Rupees (INR) for the amount originally paid.
Still unhappy?
If you disagree with a decision, reply to our email and ask for it to be reviewed. We would always rather resolve something directly than have you raise a dispute with your bank.
Contact: support@astroansh.com
Monday to Saturday, 10:00 – 18:00 IST