Refunds & Cancellations

1. About this policy

1.1 Who we are

acult and the AstroAnsh programs are operated by ORION DIGITAL SOLUTIONS, a business registered in Rajasthan, India. In this policy, "we", "us" and "our" mean ORION DIGITAL SOLUTIONS, and "you" means the person who makes a payment or on whose behalf a payment is made.

1.2 What this policy covers

This policy explains how payments are handled after they are made: when money can be returned and when it cannot, how cancellations work, how to raise a request, and how long each step takes. It applies to everything sold on acult.in and on any AstroAnsh page that links to it, namely the acult engine subscription, one-to-one consultations and the AstroAnsh Personal Mentorship Program.

Each product works differently, so each has its own section below. Where a section says something about one product, it applies only to that product unless it says otherwise.

1.3 How this policy relates to our Terms

This policy forms part of our Terms & Conditions. The two are read together. If the Terms and this policy ever appear to say different things about a payment, cancellation or refund, this policy is the one that applies to that question.

1.4 Your agreement to this policy

Before any payment is taken, you are asked to confirm that you have read and agree to our Terms and to this policy. By completing a payment, you accept this policy as it stands on the date of payment. If anything here is unclear, please write to support@astroansh.com before you pay, and we will explain it.

1.5 Words used in this policy

An enrolment is a place in a batch of the AstroAnsh Personal Mentorship Program. A batch is a group of students taught together on a published schedule. The first instalment is the first of two payments towards an enrolment, and the balance is the second. An access period is the length of time for which a feature, such as acult, the community or the recordings, remains open to you.

A refund means returning a payment, or part of one, that was validly made for something we sell. A payment error means money that was taken by mistake and was never validly a payment for anything, such as a double charge. The two are treated differently throughout this policy.

2. How and when you receive what you paid for

2.1 Electronic delivery

Everything we sell is delivered electronically. Nothing is posted or shipped and no physical goods are involved, so there are no delivery charges and no delivery address is needed. What you have paid for is made available on the email address used at the time of payment, and in the account linked to that address.

2.2 Subscriptions

A subscription opens immediately, normally within a minute of the payment clearing, on the account that made the payment. The paid features stay open until the end of the period you bought, which is shown in your account.

2.3 Consultations

A consultation booking is confirmed as soon as it is paid for. The call takes place at the date and time you chose, and the details, including how to join, are emailed to you as soon as the booking is confirmed.

2.4 The AstroAnsh Personal Mentorship Program

A place in the program is confirmed as soon as the payment is received. An enrolment email is sent straight away, setting out your batch, the class schedule, where the recordings and notes are kept, how to join your batch group, and exactly what your payment includes. The live classes then run on the published schedule of your batch, and each recording is added to your batch page shortly after the class.

2.5 Receipts

A receipt is emailed for every payment. It can also be opened at any time from Account › Receipts in the app, and printed or saved as a PDF from there.

2.6 If nothing arrives

If a payment has been taken and nothing has reached you within an hour, please do not pay again. First check your spam or promotions folder, because emails sometimes land there. If you still cannot find anything, email us with the order ID from your payment confirmation and we will put it right.

3. The AstroAnsh Personal Mentorship Program: payments and cancellations

3.1 How program payments are treated

When you enrol, a place in a limited batch is reserved for you and much of what the program includes is made available straight away. For this reason, payments made for the AstroAnsh Personal Mentorship Program are not refunded once they have been made. This includes the full fee, the first instalment and the balance, and it applies at every stage, including before your batch begins. The rest of this section explains how this works in practice, and the limited cases, such as a double charge, in which money is returned.

3.2 Which payments this applies to

This section applies to every payment made towards the program: a single full payment, a first instalment, and a balance paid to complete an instalment enrolment. Each of these is treated as final on its own. Paying the first instalment therefore does not create a right to have it returned if the balance is never paid, and paying the balance does not reopen the first instalment.

It applies however the payment was made: on our enrolment pages, through a link we sent you, through a payment link shared during a live session, by bank transfer to our account, or in any other way.

3.3 Which parts of the program it covers

The program is sold as one package. This section covers every part of it: the live classes, the recordings, the notes, the Life Transformation Remedial Program, the bonus modules such as Sarvashtakavarga and divisional charts, the family consultation, the personal mentor, the Margdarshika book, the premium notes, video and audio library, and access to acult and the community. No single part can be returned in exchange for part of the fee.

3.4 Why the program works this way

Each batch has a limited number of places. A place is reserved for you the moment you pay, the batch is planned around the students enrolled in it, and a place given up later cannot usually be offered to anybody else. In addition, the notes, the recordings and the software are made available to you immediately and cannot be taken back once they have been opened or downloaded.

3.5 Paying in full

If you pay the full fee in one payment, your enrolment is complete immediately. Everything the program includes is released to you, including lifetime access to the class recordings and the premium notes, the family consultation, personal mentor support, the Margdarshika book and sixty days of acult. Nothing further is due.

3.6 Paying in two instalments

3.6.1 The first instalment

The first instalment reserves your place in the batch. It gives you every live class of the program, access to the recordings for three months, and ten days of acult. The benefits that come with full payment are held until the balance is paid.

3.6.2 The ten-day window

The balance is due within ten days of the first instalment. The date is shown in your enrolment email, on the payment page and in the app. We may remind you before it arrives, but paying on time is your responsibility.

3.6.3 When the balance is paid on time

When the balance is paid within the ten days, your enrolment is complete and everything that comes with full payment is released: lifetime access to the recordings and premium notes, the family consultation, personal mentor support, the Margdarshika book, and the remaining fifty days of acult, making sixty in all.

3.6.4 When the balance is not paid on time

If the balance is not paid within the ten days, the first instalment is not refunded and the full-payment benefits are no longer offered. You continue to attend every live class and keep access to the recordings for three months.

3.7 Situations students ask about

The situations below are the ones we are asked about most often. In each of them, the payment for the program is not refunded. They explain how the approach in 3.1 applies; they do not limit it, and a situation not described here is treated in the same way.

3.7.1 Changes of plan

Changing your mind. If you decide after paying that you no longer wish to take part, the payment is not refunded. This is the case at any time, including a few minutes after paying, before your first class, and before your batch has started. Please take whatever time you need to decide before you pay.

Paying the first instalment and not paying the balance. If you pay the first instalment and then decide not to pay the balance, the first instalment is not refunded. You keep what the first instalment includes, which is every live class of the program and access to the recordings for three months, but you do not receive the benefits that come only with full payment.

Missing the 10-day deadline for the balance. The balance of an instalment enrolment is due within 10 days of the first payment. If it is not paid in that time, nothing is refunded, and the benefits that depend on full payment lapse: the family consultation, personal mentor chat and call support, the Margdarshika book, the premium notes, video and audio library, lifetime access to recordings, and the remaining days of acult access. You continue to attend every live class and keep access to the recordings for three months.

Choosing between full payment and instalments. If you paid in full and later wished you had paid in instalments, or paid an instalment and later wished you had paid in full, no refund or adjustment is made on that account.

3.7.2 Attendance and the class schedule

Not being able to attend the live classes. Classes run live at published times. If you cannot attend some or all of them because of work, studies, health, travel, family commitments, a different time zone or a poor internet connection, the payment is not refunded. Recordings are provided so that a missed class can be watched later, for the period your payment includes.

Attending only some classes, or none. The fee is for a place in the program, not for each class attended. Attending a few classes, most of them, or none at all does not lead to a full refund, a partial refund, or a refund calculated in proportion to the classes missed.

Changes to the class schedule. Occasionally a class has to be rescheduled, shortened, combined with another class or moved to a different platform. When this happens we give as much notice as we reasonably can and publish the recording. Such a change is not a reason for a refund.

A batch being postponed or cancelled. If we have to postpone or cancel a batch, the payment is not refunded. Instead, you are moved to the next available batch, which carries the same scope as the one you paid for.

3.7.3 Content, teaching and results

The program not being what you expected. The syllabus, the number and type of classes and everything the program includes are published before you pay. If you later find the program too basic, too advanced, too fast, too slow or different from what you had in mind, the payment is not refunded.

Teaching style, language and timings. Classes are taught in a mix of Hindi and English, in Sai Ansh Arya's own style, at the times shown on the batch schedule. Not liking the teaching style, the language mix or the class timings is not a reason for a refund.

Results of predictions, remedies and practices. Astrology and spiritual practice are matters of interpretation and personal application. No particular result is promised from any prediction, remedy, mantra or practice taught in the program, and a result that does not match your hopes is not a reason for a refund.

3.7.4 Bonuses and access periods

Bonuses that are not used. The bonuses are offered as part of the program and have no separate cash value. If you do not book the family consultation, do not contact your mentor, do not download the book, or do not use acult or the community, nothing is refunded, and a bonus cannot be exchanged for money or for anything else.

Access periods coming to an end. Access to acult, to the community and, for first-instalment enrolments, to the recordings lasts for a fixed period that is stated when you enrol. When that period ends, access stops. This is not a reason for a refund, and the period is not extended because it was not used.

3.7.5 Technical matters

Technical problems on our side. If a class is disrupted by a technical problem on our side, we either hold the class again at another time or publish its recording so that nothing is lost. The payment is not refunded.

Technical problems on your side. Problems with your own device, browser, Zoom, WhatsApp, email account or internet connection are not a reason for a refund. If you are having trouble getting in, write to us and we will help you reach your classes and materials.

Emails that were missed. We send class links, schedules and receipts by email. If our emails reach your spam folder or you do not read them, that is not a reason for a refund. Please check your spam folder, mark our emails as not spam, and write to us if you cannot find something.

3.7.6 Your details, batch and place

A wrong email address or phone number. Your enrolment is held against the email address you entered at checkout. If that address or your phone number was typed incorrectly, the payment is not refunded. Once you show us that the payment is yours, we move the enrolment to your correct address.

Choosing the wrong batch, or wanting a later one. If you chose the wrong batch, or would rather join a later one, the payment is not refunded. We may move you to another batch once, at our discretion and only if a seat is available.

Passing your place to somebody else. A place in the program is personal to the person enrolled. Wanting to give it to a relative or friend is not a reason for a refund, and any transfer of a place is entirely at our discretion.

3.7.7 Prices and receipts

Prices, discounts and codes. Prices and offers change from time to time. If the price falls after you pay, a discount or code is offered to other people, or you forgot to apply a code you had, the difference is not refunded.

Mistakes on a receipt. If your receipt contains a mistake, such as a misspelt name or a wrong state, tell us and we will issue a corrected receipt. A mistake on a receipt is not a reason for a refund.

3.7.8 Personal circumstances

Illness, bereavement and emergencies. We understand that serious illness, a death in the family, a personal emergency or events beyond anyone's control can make it impossible to continue. These are not grounds for a refund, but please write to us: in such cases we may, at our discretion, move you to a later batch.

Payments made on someone else's behalf. If a parent, relative or friend paid for your place, or the student is under 18, the same rules apply. The person who made the payment accepts this policy when paying and is bound by it.

Payments from outside India. Students outside India are welcome. Their payments are subject to the same rules, and any bank, currency-conversion or international transfer charges are theirs to bear.

3.7.9 Conduct and misuse

Access withdrawn for misuse. Class links, recordings, notes and login details are for your own use. If your access is withdrawn because you shared any of them, or because of misconduct in the batch or the community, nothing is refunded.

3.8 When money is returned: payments taken in error

The approach in 3.1 concerns payments made for a place in the program. Money that was never validly taken as a payment for your place is a payment error, and we return it. Returning it corrects the error; it is not a refund of the program.

3.8.1 Double charges

If you were charged twice for the same enrolment, for example because a payment page was submitted twice, the second payment is returned to you in full.

3.8.2 Failed payments

If money left your account but the payment failed, or no enrolment was created, your bank or our payment gateway normally reverses it automatically within five to seven working days. If it has not been reversed after that, write to us and we will either complete your enrolment or return the money.

3.8.3 Paying more than the price

If you paid more than the program's price, for example by paying the full fee after already paying an instalment, the amount above the price is returned to you.

3.8.4 Payments you did not make

If a payment was made from your card or bank account without your permission, it is returned once we have verified what happened. We may ask for a copy of a complaint made to your bank or to the police.

3.8.5 How to raise a payment error

Write to support@astroansh.com within thirty days of the payment and include the order ID from your payment confirmation, the date and amount of each payment, and a screenshot of your bank statement if you have one. Money is returned only to the card or account it came from, following the timelines in section 8.

3.9 Before you enrol

3.9.1 Read what is included

Please read the program page carefully, including the syllabus, the number and type of classes, the bonuses, and which benefits depend on full payment.

3.9.2 Check the dates and times

Make sure the start date and class times of your batch suit you, or that you are content to learn from the recordings.

3.9.3 Check your email address

Your enrolment is held against the email address you enter, so make sure it is typed correctly and is one you can open.

3.9.4 Plan for the balance

If you choose instalments, make sure you can pay the balance within ten days, because the full-payment benefits depend on it.

3.9.5 Ask us first

If you have any question at all about the program or about this section, ask us at support@astroansh.com before paying. We would much rather answer a question beforehand than have you enrol on a misunderstanding.

4. The acult subscription

4.1 How subscriptions work

4.1.1 No automatic renewal

An acult subscription does not renew automatically. You are charged once for the period you choose and are never charged again unless you decide to renew. You cannot be charged unexpectedly, and there is nothing to remember to cancel.

4.1.2 When a period ends

When your period ends, the paid features simply close. Your saved charts remain in your account, so they are there if you return, and the free features stay available.

4.1.3 Trying the engine before paying

Every account can create one chart a day free of charge, without paying anything. This lets you test the engine's calculations and presentation thoroughly before deciding whether a subscription is right for you.

4.2 Why subscriptions are generally not refunded

Because the engine can be tried free of charge first, and because a subscription opens the full engine the moment it is paid for, subscription payments are generally not refunded. The exceptions, all of which concern something going wrong on our side, are set out in 4.3.

4.3 When a subscription is refunded

4.3.1 The service was unavailable

If the service was unusable for more than 48 hours in a row through our fault, we refund the affected days in proportion to the period you bought. Short interruptions, scheduled maintenance that was announced in advance, and problems caused by your own device or connection are not included.

4.3.2 You were charged twice

If you were charged more than once for the same period, the extra payment is refunded in full.

4.3.3 Access was never given

If a payment was taken but the subscription never opened, we either open it straight away or refund the payment, whichever you prefer.

4.3.4 A payment you did not make

If a payment was made from your account without your permission, it is refunded once we have verified what happened.

4.4 When a subscription is not refunded

4.4.1 Readings and predictions

A subscription is not refunded because you are dissatisfied with a reading or because a prediction did not come true. Astrology is interpretive, as our Terms explain, and the engine's calculations are delivered in full whatever one makes of them.

4.4.2 A subscription that has been used

Generating charts, reports and PDFs is the delivery of what was bought. Once a subscription has been used in earnest, its value has been received and it is not refunded.

4.4.3 Change of mind or low use

A refund is not given because you changed your mind, found that the free daily chart was enough, or used the service less than you expected during a period you paid for.

4.4.4 Accounts closed for a breach

Accounts that we close for a breach of the Terms, including sharing login details or reselling access, are not refunded for the remaining period.

4.5 What each plan includes

What each plan includes is stated on the pricing page before payment. If you buy one plan and then find that it does not include a feature carried by a higher plan, such as the Learn library or the PDF report, that is not a fault in the service and is not a reason for a refund.

4.5.1 Upgrading instead

If you need a feature your plan does not carry, you can upgrade from within the app. The unused value of your current plan is taken into account in the price of the upgrade.

4.6 Deleting your account

If you would like your account and all its data removed completely, email support@astroansh.com from your registered address and we will delete them permanently. Deleting an account does not by itself give rise to a refund.

5. Consultations

5.1 Booking and confirmation

A consultation is booked for a specific date and time and is confirmed as soon as it is paid for. The confirmation email explains how to join the call. Please make sure the date, time and time zone are right before you pay.

5.2 Cancelling or moving a booking

A consultation can be cancelled, or moved to another available slot, free of charge up to 12 hours before the booked time. You can do this yourself from the booking list in your account. A cancellation made in time is refunded in full.

5.3 Late cancellations and missed calls

If you cancel within the 12 hours before the booked time, or do not join the call, the fee is not refunded, because the time was held for you and cannot be offered to anybody else at such short notice.

5.4 If we cancel

If we cancel a consultation or cannot take the call, the choice is yours: another slot at no extra cost, or a full refund. This applies however close to the booked time it happens.

5.5 Technical problems during a call

If a call fails because of a technical problem on our side, or is cut so short that it could not be held properly, tell us within 48 hours and we will either hold it again or refund it. Problems with your own device or connection are not covered, although we will always try to help you reconnect.

5.6 Free consultations

A free consultation, such as the family consultation that comes with the AstroAnsh Personal Mentorship Program, has no cash value. If it is not used, it is not refunded, exchanged or transferred, because nothing was paid for it separately.

6. Duplicate or failed payments

6.1 Please do not pay again

If money has left your account but the subscription, booking or enrolment you paid for has not appeared, please do not pay a second time. A second payment makes the problem harder to untangle.

6.2 What we do

Email us with the order ID from your payment confirmation. We will either complete what you paid for or refund the payment, usually on the same working day. If you were charged twice for the same thing, the duplicate is refunded in full.

6.3 Automatic reversals

Payments that fail at the bank are usually reversed automatically by your bank or our payment gateway within five to seven working days, without any action from you or from us.

6.4 Which products this covers

These corrections apply to every product, including the AstroAnsh Personal Mentorship Program, because money taken in error was never a valid payment for anything.

7. How to request a refund

7.1 Where to write

Email support@astroansh.com from the address registered on your account or used at checkout, so that we can match your request to the payment.

7.2 What to include

Please include the order ID shown in your payment confirmation, the date and amount of the payment, and a description of what went wrong in enough detail for us to look into it. Screenshots of any error message, and of your bank statement for a payment error, are very helpful.

7.3 What happens next

We acknowledge every request within one working day, look into it, and reply with our decision. If we need more information we will ask for it, and the timelines in section 8 start once we have what we need.

7.4 Requests about the AstroAnsh Personal Mentorship Program

As explained in section 3, program payments are not refunded, so please write to us about them only if one of the payment errors described in 3.8 has happened. For anything else about your enrolment, such as a batch move, we are always happy to hear from you.

8. How long a refund takes

8.1 The stages

We acknowledge a refund request within one working day. Once it is approved, we initiate the refund within two to three working days. The money then normally reaches your account within five to seven working days, so the whole process usually takes seven to ten working days from approval.

8.2 Where the money goes

Refunds are paid through our payment gateway partner to the original payment method only. We cannot send a refund to a different card, bank account or UPI ID. The final step depends on your bank or UPI provider, and if a refund has not arrived within the time above, your bank can trace it using the reference we give you.

8.3 Currency and charges

All refunds are made in Indian Rupees for the amount originally paid. Bank, currency-conversion or international charges applied by your own bank, including any difference in exchange rates between the payment and the refund, are not refunded.

9. Disagreements and bank disputes

9.1 Asking for a review

If you disagree with a decision we have made, reply to our email and ask for it to be reviewed, explaining why. We would always rather resolve a problem directly with you.

9.2 Chargebacks

If you raise a chargeback or payment dispute with your bank or card issuer instead of writing to us, we respond to it with the payment record and with your acceptance of this policy at checkout.

9.3 Access while a dispute is open

While a chargeback or dispute is open, access to what was paid for may be paused. It is restored if the dispute is withdrawn or decided in our favour.

10. Changes, your rights and how to reach us

10.1 Changes to this policy

We may update this policy from time to time. The version that applies to a payment is the one published on the date the payment was made. The date of the latest update is shown at the top of this page.

10.2 Your rights under the law

Nothing in this policy takes away any right you have under Indian law that cannot be excluded by agreement.

10.3 Contact

For any question about this policy, a payment or a request, write to support@astroansh.com. We read every message and reply on working days.